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ORDERS

  • HOW CAN I SEE THE STATUS OF MY ORDER?

    YOU CAN LOG INTO YOUR ACCOUNT TO SEE THE DETAILS OF A RECENTLY PLACED ORDER. WHEN YOUR ORDER SHIPS YOU WILL RECEIVE AN EMAIL CONFIRMATION WITH TRACKING INFORMATION.

    IF YOU ARE STILL UNABLE TO FIND THE DETAILS OF YOUR ORDER PLEASE REACH OUT TO US AT INFO@RANDCO.COM AND INCLUDE YOUR ORDER NUMBER IN THE SUBJECT LINE.

  • HOW DO I CHANGE OR CANCEL MY ORDER?

    ONCE YOU PLACE YOUR ORDER WE BEGIN PROCESSING IT RIGHT AWAY BECAUSE WE WANT TO DO OUR BEST TO GET YOUR ORDER TO YOU ASAP. IF YOU NEED TO MAKE CHANGES AFTER RECEIVING AN ORDER CONFIRMATION EMAIL PLEASE REACH OUT TO US AT INFO@RANDCO.COM AND HAVE YOUR ORDER NUMBER READY. WE WILL DO EVERYTHING WE CAN TO ACCOMMODATE YOUR REQUEST.

  • I ENTERED THE WRONG EMAIL ADDRESS FOR MY ORDER. WHAT SHOULD I DO?

    PLEASE CONTACT US AT INFO@RANDCO.COM AND INCLUDE YOUR ORDER NUMBER AND YOUR FULL NAME SO WE CAN UPDATE YOUR INFORMATION ON FILE.

  • WHAT PAYMENT IS ACCEPTED ON RANDCO.COM?

    VISA, AMEX, MASTERCARD, AFTERPAY, PAYPAL, APPLE PAY, SHOP PAY, AND GOOGLE PAY.

SHIPPING + RETURNS

  • WHAT IS YOUR SHIPPING POLICY?

    GROUND SHIPPING IS FREE IN THE CONTIGUOUS UNITED STATES WITH ORDERS OF $35 OR MORE.

    R+CO AND R+CO BLEU CURRENTLY SHIP TO THE CONTIGUOUS UNITED STATES. UNFORTUNATELY AT THIS TIME, WE DO NOT SHIP TO HAWAII, ALASKA, PUERTO RICO, U.S. TERRITORIES, OR PO BOXES, MILITARY (APO/FPO/DPO).

    ALL ORDERS SHIP MONDAY THROUGH FRIDAY, EXCLUDING FEDERAL HOLIDAYS WITHIN THE UNITED STATES. ORDER PROCESSING USUALLY TAKES 2-3 BUSINESS DAYS. ESTIMATED TRANSIT TIMES ARE BASED ON ORDERS PLACED BETWEEN MONDAY-FRIDAY.

    AT THIS TIME WE DO NOT OFFER EXPRESS SHIPPING.

  • WHERE CAN I FIND R+CO AND R+CO BLEU OUTSIDE OF THE UNITED STATES?

    Use this text to answer questions in as much detail as possible for your customers.

  • WHAT IS YOUR RETURN POLICY?

    WE ARE SO SORRY IF YOU ARE NOT HAPPY WITH YOUR R+CO OR R+CO BLEU PRODUCTS. R+CO CAN ONLY ISSUE REFUNDS OR ACCEPT RETURNS AND EXCHANGES FOR ITEMS PURCHASED ON RANDCO.COM. PRODUCTS PURCHASED FROM OUR SALON AND RETAIL PARTNERS SHOULD BE RETURNED TO THE ORIGINAL PLACE OF PURCHASE. RETURNS OR EXCHANGES MUST BE MADE WITHIN 30 DAYS FROM THE DATE OF RECEIPT OF PRODUCT AND WITH A COPY OF THE SALES RECEIPT. REFUNDS ARE CREDITED TO THE ORIGINAL PAYMENT ONLY.

    SHIPPING FEES ARE NOT REFUNDABLE.

     

    YOUR RETURN WILL BE PROCESSED PROMPTLY UPON ITS ARRIVAL. GENERALLY, PROCESSING TIME FOR REFUNDS IS 7 TO 10 FULL BUSINESS DAYS FROM THE TIME YOUR PACKAGE IS RECEIVED. WE WILL NOTIFY YOU OF THE STATUS OF YOUR RETURN BY E-MAIL.

     

    PLEASE REACH OUT TO INFO@RANDCO.COM WITH YOUR ORDER NUMBER IN THE SUBJECT LINE AND REASON FOR THE RETURN OR EXCHANGE IN THE BODY OF THE EMAIL. THE R+CO TEAM WILL PROVIDE YOU RETURN INSTRUCTIONS.

    EXCHANGES WILL BE ISSUED FOR PRODUCTS OF LESSER AND EQUAL VALUE ONCE WE RECEIVE THE UNUSED PRODUCT BACK.

    IF YOUR ORDER WAS PLACED USING AFTERPAY AS A PAYMENT METHOD PLEASE EXPECT LONGER PROCESSING TIMES. YOU CAN CHECK THE STATUS OF YOUR REFUND THROUGH AFTERPAY. IF YOU WOULD LIKE TO LEARN MORE ABOUT THE PROCESS PLEASE VISIT AFTERPAY’S FAQ PAGE HERE

  • I RECEIVED THE WRONG PRODUCT OR MY PRODUCT ARRIVED DAMAGED. CAN I RETURN IT?

    IF THE WRONG PRODUCT AND/OR DEFECTIVE PRODUCT WAS RECEIVED, PLEASE EMAIL INFO@RANDCO.COM WITH YOUR ORDER NUMBER IN THE SUBJECT LINE AND A PHOTO IF POSSIBLE. A R+CO TEAM MEMBER WILL HELP YOU OUT!

  • WHAT DO I DO IF MY PACKAGE IS LOST OR STOLEN IN TRANSIT?

    PLEASE EMAIL INFO@RANDCO.COM WITH YOUR ORDER NUMBER IN THE SUBJECT LINE. AN R+CO TEAM MEMBER WILL HELP YOU OUT!