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Email us: info@randco.com
Give us a call: 1-855-726-3265
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SHIPPING + RETURNS

  • WHAT IS YOUR RETURN POLICY?

    We understand that a product not meeting your expectations can be upsetting. We offer free returns and/or exchanges for R+Co and R+Co Bleu within 30 days of product receipt for item(s) purchased on randco.com. Products purchased from our salon and retail partners should be returned to the original place of purchase. Please note that returned merchandise must be unopened or gently used.

    To start your return or exchange visit our Return Center. You'll need the email address associated with your purchase, or your order number and the shipping zip code. Next, you'll receive step-by-step instructions, select the product(s) to return and the return reason. For exchanges, select your new item for exchange. Your prepaid shipping label or QR Scan code will be generated once your return or exchange has been authorized. Make sure your items are securely packaged and take it to the nearest FedEx drop-off location.

    After your return has been completed, you'll receive a temporary credit equal to the value of the returned item(s). You can use this credit to make a new purchase that will ship right away. If you don't use the credit, your original payment method will be refunded.

    All exchanges are shipped instantly at no additional costs.

    For refunds on orders placed via Afterpay as a payment method, please expect longer processing times. If you would like to learn more about the process please visit Afterpay's FAQ page.

    Please reach out to our client services at info@randco.com with your order number in the subject line in case you have any other questions.

  • I RECEIVED THE WRONG PRODUCT OR MY PRODUCT ARRIVED DAMAGED. CAN I RETURN IT?

    IF THE WRONG PRODUCT AND/OR DEFECTIVE PRODUCT WAS RECEIVED, PLEASE EMAIL INFO@RANDCO.COM WITH YOUR ORDER NUMBER IN THE SUBJECT LINE AND A PHOTO IF POSSIBLE. A R+CO TEAM MEMBER WILL HELP YOU OUT!

  • WHAT IS YOUR SHIPPING POLICY?

    GROUND SHIPPING IS FREE IN THE CONTIGUOUS UNITED STATES WITH ORDERS OF $35 OR MORE.

    R+CO AND R+CO BLEU CURRENTLY SHIP TO THE CONTIGUOUS UNITED STATES. UNFORTUNATELY AT THIS TIME, WE DO NOT SHIP TO HAWAII, ALASKA, PUERTO RICO, U.S. TERRITORIES, OR PO BOXES, MILITARY (APO/FPO/DPO).

    ALL ORDERS SHIP MONDAY THROUGH FRIDAY, EXCLUDING FEDERAL HOLIDAYS WITHIN THE UNITED STATES. ORDER PROCESSING USUALLY TAKES 2-3 BUSINESS DAYS. ESTIMATED TRANSIT TIMES ARE BASED ON ORDERS PLACED BETWEEN MONDAY-FRIDAY.

    AT THIS TIME WE DO NOT OFFER EXPRESS SHIPPING.

  • WHERE CAN I FIND R+CO AND R+CO BLEU OUTSIDE OF THE UNITED STATES?

    Use this text to answer questions in as much detail as possible for your customers.

  • WHAT DO I DO IF MY PACKAGE IS LOST OR STOLEN IN TRANSIT?

    PLEASE EMAIL INFO@RANDCO.COM WITH YOUR ORDER NUMBER IN THE SUBJECT LINE. AN R+CO TEAM MEMBER WILL HELP YOU OUT!

ORDERS

  • WHAT IS YOUR SUBSCRIPTION PROGRAM?

    Never run out of your favorites again! When you sign up for an R+Co Subscription, any product you subscribe to will be automatically billed and shipped to you as frequently as you would like. You can sign up to receive your products either every month, two months, or three months.

    The service is easy to use and customizable, so you can make changes online whenever you need. Just tell us how often you want your products at checkout, and we'll take it from there. You'll enjoy 10% off on all your auto-delivery orders!

    ​​​​​​​​​​​You always have complete control over your orders and we send an email reminder 3 days before an upcoming charge. You can change your delivery schedule, next order date, or payment method anytime by visiting ‘Manage Subscriptions’ section located within your account.

  • HOW CAN I SEE THE STATUS OF MY ORDER?

    YOU CAN LOG INTO YOUR ACCOUNT TO SEE THE DETAILS OF A RECENTLY PLACED ORDER. WHEN YOUR ORDER SHIPS YOU WILL RECEIVE AN EMAIL CONFIRMATION WITH TRACKING INFORMATION.

    IF YOU ARE STILL UNABLE TO FIND THE DETAILS OF YOUR ORDER PLEASE REACH OUT TO US AT INFO@RANDCO.COM AND INCLUDE YOUR ORDER NUMBER IN THE SUBJECT LINE.

  • HOW DO I CHANGE OR CANCEL MY ORDER?

    ONCE YOU PLACE YOUR ORDER WE BEGIN PROCESSING IT RIGHT AWAY BECAUSE WE WANT TO DO OUR BEST TO GET YOUR ORDER TO YOU ASAP. IF YOU NEED TO MAKE CHANGES AFTER RECEIVING AN ORDER CONFIRMATION EMAIL PLEASE REACH OUT TO US AT INFO@RANDCO.COM AND HAVE YOUR ORDER NUMBER READY. WE WILL DO EVERYTHING WE CAN TO ACCOMMODATE YOUR REQUEST.

  • I ENTERED THE WRONG EMAIL ADDRESS FOR MY ORDER. WHAT SHOULD I DO?

    PLEASE CONTACT US AT INFO@RANDCO.COM AND INCLUDE YOUR ORDER NUMBER AND YOUR FULL NAME SO WE CAN UPDATE YOUR INFORMATION ON FILE.

  • WHAT PAYMENT IS ACCEPTED ON RANDCO.COM?

    VISA, AMEX, MASTERCARD, AFTERPAY, PAYPAL, APPLE PAY, SHOP PAY, AND GOOGLE PAY.