HOW CAN WE HELP?

Email us:
info@randco.com
Text us:
1-786-422-5494

Monday-Thursday 9AM-6PM EST
Friday 9AM - 1PM EST
Get in touch

Submit a Request

OFFERS

  • VALENTINE'S DAY PROMOTION

    14% off your order. Excludes kits and liters. Use code CUPID at checkout. Valid only for products purchased from the randco.com website in the United States. Promotion cannot be applied to previous orders or orders after the promotion period. Offer expires 02/14/59 11:59 PM PST.

SHIPPING + RETURNS

  • WHAT IS YOUR RETURN POLICY?

    R+Co offers free returns* and/or exchanges for R+Co products within 30 days of product receipt for item(s) purchased on randco.com. Products purchased from our salon and retail partners should be returned to the original place of purchase. The free returns and exchanges policy do not apply to orders shipped to Alaska and Hawaii. Please note that returned merchandise must be unopened or gently used. To start your return or exchange visit our Returns Center. You'll need the order number and email address associated with your purchase, or your shipping zip code. Please note if there is a price difference to be paid in an exchange an invoice is emailed. The invoice must be paid before the exchange order is released. If you have used Afterpay as a payment method, please be aware that the processing times may be longer. If you have any further questions, please contact our client services at info@randco.com with your order number mentioned in the subject line. 

    *exclusions apply to our free return policy 

  • WHAT IS YOUR SHIPPING POLICY?

    Ground shipping is free in the contiguous United States with orders of $40 or more.

    R+Co and R+Co BLEU currently ship to the contiguous United States. Shipping to Alaska and Hawaii is offered at a rate of $75. Unfortunately at this time, we do not ship to Puerto Rico, U.S. Territories, or P.O. Boxes, Military (APO/FPO/DPO).

    All orders ship Monday through Friday, excluding federal holidays within the United States. Please allow 5-10 business days for your order to be processed at our warehouse and delivered.

  • I RECEIVED THE WRONG/MISSING PRODUCT OR MY PRODUCT ARRIVED DAMAGED. WHAT SHOULD I DO?

    If the wrong/missing product and/or defective product was received, please email info@randco.com with your order number in the subject line and a photo if possible. An R+Co team member will help you out!

  • WHAT DO I DO IF MY PACKAGE IS LOST OR STOLEN IN TRANSIT?

    Please email info@randco.com with your order number in the subject line. An R+Co team member will help you out!

  • WHY MY ORDER IS PENDING ON THE FEDEX WEBSITE?

    Sometimes, it may take a while for FedEx to display an updated delivery date but as long as you see your order being scanned you know it's going to your address. Let us know if you have any other questions.

ORDERS

  • HOW CAN I SEE THE STATUS OF MY ORDER?

    You can log into your account to see the details of a recently placed order. When your order ships you will receive an email confirmation with tracking information.

    If you are still unable to find the details of your order please reach out to us at info@randco.com and include your order number in the subject line.

  • CAN I CANCEL MY ORDER?

    It is our priority to get your order to you as fast as possible and for this reason we, unfortunately, are not able to cancel an order once it has been placed. 

  • CAN I ADD/REMOVE AN ITEM ON MY ORDER?

    Unfortunately, we are not able to add or remove item(s) from your order once it has been placed. 

  • I ENTERED THE WRONG SHIPPING ADDRESS FOR MY ORDER. WHAT SHOULD I DO?

    We always recommend checking your shipping address before completing the order. Unfortunately, we are unable to update the shipping address after the order is placed and we are not responsible for orders sent to the incorrect delivery address provided at the checkout process. However, when you receive the tracking information you may check with the shipping courier if they are able to accommodate your request. 

  • WHAT IS YOUR SUBSCRIPTION PROGRAM?

    Never run out of your favorites again! When you sign up for an R+Co Subscription, any product you subscribe to will be automatically billed and shipped to you as frequently as you would like. You can sign up to receive your products either every month, two months, or three months.

    The service is easy to use and customizable, so you can make changes online whenever you need. Just tell us how often you want your products at checkout, and we'll take it from there. You'll enjoy 10% off on all your auto-delivery orders!

    ​​​​​​​​​​​You always have complete control over your orders and we send an email reminder 3 days before an upcoming charge. You can change your delivery schedule, next order date, or payment method anytime by visiting ‘Manage Subscriptions’ section located within your account.

  • WHAT PAYMENT IS ACCEPTED ON RANDCO.COM?

    Visa, Amex, Mastercard, Afterpay, PayPal, Apple Pay, Shop Pay, and Google Pay.

R+CO PRODUCTS

  • WHAT ARE THE MAIN FORMULA CLAIMS OF R+CO PRODUCTS?

    R+Co formulas are 100% vegan, gluten, cruelty-free; made without sulfates, parabens, petrolatum, or mineral oil; and are Leaping Bunny certified.

  • DO R+CO PRODUCTS CONTAIN PHTHALATES?

    No, R+Co does not formulate with phthalates.

  • DO R+CO PRODUCTS CONTAIN ALCOHOL?

    Yes, in order to maintain a high level of performance, a certain amount of alcohols are necessary in specific formulations. However, they are cosmetic-grade alcohols that do not dry or strip the hair. As a result, you can get the style you want without the negative effects that alcohols are sometimes associated with.

  • DO R+CO PRODUCTS CONTAIN SILICONE?

    Yes, we strategically utilize high performance silicones in many of our products to achieve just the right amount of slip and feel, leaving hair moisturized and protected. The silicones we use are of a higher quality. Lower grade silicones act as ‘fillers’ which can build up, leaving hair weighed down and overloaded.

  • DO R+CO PRODUCTS CONTAIN NUT DERIVED OILS?

    Yes, we purposely utilize low percentages of oils in select R+Co formulations. The rich nutrients of oils are known to provide excellent benefits for hair smoothing, shine and nourishment. If you want more information about a specific product please reach out to us at info@randco.com

  • WHY ARE R+CO PRODUCTS FORMULATED WITHOUT SODIUM CHLORIDE?

    All R+Co hair care products are formulated without sodium chloride for this reason. Sodium Chloride has been shown to break down keratin bonds in hair.

  • ARE R+CO PRODUCTS PARABEN-FREE?

    Yes, R+Co products are paraben-free.

  • ARE R+CO PRODUCTS SAFE TO USE WITH KERATIN TREATMENTS?

    Yes, R+Co hair care products are safe for use in keratin treatments. R+Co does not use Sodium Lauryl Sulfate or Ammonium Lauryl Sulfate, both of which can be harsh, stripping and could potentially shorten the length of time that a straightening process lasts.  

    Also, R+Co Bleu products are formulated without direct addition of sodium chloride. Sodium chloride has been found to break down the bonds of keratin in the hair and shorten the length of time that the straightening process would hold.

  • ARE R+CO PRODUCTS COLOR SAFE?

    Yes, all of the shampoos are safe for color-treated hair.

  • ARE R+CO PRODUCTS 100% NATURAL?

    R+Co uses only the finest ingredients in our products, many of which are natural ingredients.

    However, in the pursuit to provide uncompromised performance, many of our ingredients are specially formulated and often synthetically derived.

  • WHAT FRAGRANCES ARE USED IN R+CO PRODUCTS?

    Our signature fragrances were specially designed by a French perfumer exclusively for R+Co.

    The fragrances are gentle enough that they do not interfere with the wearer’s own perfume, but vibrant enough to enhance the in-shower experience. In each product page you may find the fragrance that the product use under “Fragrance”. The official descriptions of the fragrances are as follows:

    DARK WAVES: A warm romantic scent consisting of Cardamom, Pineapple, Tangerine, Lavender,  Bamboo, and Blonde Woods. You may shop all products containing this fragrance here

    SERIOUS GAZE: A bright oriental composition consisting of Juniper Berries, Blood Orange, Rhubarb, Leather Accord, Violet, and Dark Woods. You may shop all products containing this fragrance here

    RELATIVE PARADISE: A bright earthy composition consisting of Sicilian Lemon, Tangerine, Eucalyptus, Green Tea, Tree Moss, and Crisp Amber. You may shop all products containing this fragrance here

    LOVE BITE: A sophisticated and vibrant scent consisting of Orange, Rhubarb, Cardamom, Juicy Fig, Guava, Blonde Woods, and Amber. You may shop all products containing this fragrance here

    ROSY EYED: A spirited unpredictable scent consisting of Bergamot,  Wild Fig, Cyclamen, Lotus Flower, Cedar wood, and Tonka Beans. You may shop all products containing this fragrance here

    STARS ALIGN: Like the moment when dusk hits with this scent consisting of Deep Palo Santo, White Cedarwood, Smoky Tobacco Leaf, Fresh Pine Needles,and Waterlily. You may shop all products containing this fragrance here

  • CAN I RECYCLE MY R+CO PRODUCTS?

    All of our shampoo/conditioner/styling bottles and caps are 100% recyclable.

    With respect to the carbon footprint it takes 1/2 half of the energy to produce a bottle made of recycled plastic (PE for bottles and PP closures/caps) verses new ‘virgin’ resin. Aerosol cans are made of either aluminum or steel, both of which are high-value metals that can be infinitely recycled into new metal products. 

    In order to recycle, you should use 100% of the product inside. Even something nonhazardous like whipped cream, if it’s left inside in can, recycling municipalities WON’T accept these items. 

    Aerosol that’s flammable – utilizes the same process. Even more important is to completely evacuate what’s inside so use that product!

    Notes:

    If the can is half full, (or even ‘close’ to being empty), you will have to dispose of the product as household hazardous waste. 

    Our aerosol’s cans come with a plastic cap, these should be removed and recycled separately, (PP recycling code #5) 

    Most important, check with your local recycler.

    Large cities accept empty cans some smaller midsized cities not so much.

  • HOW DO I LAYER MY R+CO PRODUCTS?

    We know that everyone is different, and we encourage you to try using the products in ways that work best for your hair. As a general rule of thumb, products should be layered in the following order: 

    Step 1:Shampoo/conditioner/masques

    Step 2: detanglers, heat protectants, leave-in conditioners

    Step 3: Creams, Mousses, Gels

    Step 4: Nourishing oils, Serums

    Step 5: Dry products like hair sprays and dry volume sprays

  • HOW CAN I SAMPLE YOUR PRODUCTS?

    To sample product in-person, click the R+Co Locator to locate an authorized R+Co retailer near you.

    When viewing your cart on randco.com, you may select a complimentary sample to add to your order, if available.

    Unfortunately, we are unable to mail standalone product samples at this time.

  • ARE R+CO PRODUCTS SAFE TO USE ON EXTENSIONS?

    Due to the variety of extensions and bonding agents on the market, we recommend that you consult with your stylist before using different products on your extensions.

  • CAN I GET A RECOMMENDATION ON WHICH PRODUCTS WILL BE MORE SUITABLE FOR ME?

    Yes! You can get product recommendation by using our chat feature or reaching out to us via email at info@randco.com

R+CO BLEU PRODUCTS

  • WHAT IS UNIQUE ABOUT R+CO BLEU PRODUCTS?

    R+Co BLEU is the couture collection of the R+Co product line, with top-of-the-line concentrated ingredients with harnesses leading-edge scientific innovation and proprietary technology to deliver transformative results. With a new hair technology, the Bleu Molecule Complex, is a micro-encapsulated sugar molecules that delivers intense repairing benefits for all hair types and textures. 

    From best-in-class formulas to packaging design and functionality, R+Co BLEU has been consciously created with values in mind, taking into account the entire lifecycle of the product and the company’s place in the world as a global citizen.

    R+Co BLEU is proud to make a lasting commitment to our environment and to our consumers with cutting-edge packaging that is both recycled and recyclable, creating a continuous cycle of sustainability. 

    With each purchase of a BLEU product, a donation will be made towards supporting One Tree Planted, which is an organization focused on global reforestation and environmental awareness efforts.

  • WHAT ARE THE MAIN FORMULA CLAIMS OF R+CO BLEU PRODUCTS?

    All of our R+Co BLEU products are vegan, gluten free, cruelty free, provides UV protection and are formulated without petrolatum, sulfates (SLS and SLES), parabens, and mineral oils.

  • HOW R+CO BLEU PRODUCTS SUPPORTS THE ENVIRONMENT WHILE BEING SUSTAINABLE?

    All R+Co BLEU bottles are made from 100% post-consumer recycled material. R+Co BLEU is one of the first brands to have 100% recyclable material. The PCR bottles use 88% less energy lowering carbon footprint. 

    All tubes are made with Sugar Cane which is biodegradable in 180 days in soil and 60 days in compost, renewable regrows within months.

    All cans are 100% aluminum with 75% of aluminum produced in the US today.

    All boxes are 100% PCR sourced form FSC certified board.

    All purchases of a Bleu product has donation made to One Tree Planted.

    All of the R+Co BLEU packages are carton made of 100% post-consumer recycled paper, sourced from FSC certified forests, seed paper enclosed and is Green-E certified.

  • WHAT IS THE KEY INGREDIENT IN R+CO BLEU FORMULAS?

    R+Co BLEU has been formulated with a proprietary ingredient, the BLEU Molecule Complex. A microencapsulated sugar molecule that allows the slow release of caring ingredients to repair damaged hair. This intelligent technology targets the damaged sites of the hair

    without build up.

  • WHAT IS THE BLEU MOLECULE COMPLEX?

    Is a microencapsulated sugar molecule that repairs damage, improves strength and shine, improves detangling and manageability, provides frizz control, reduces breakage and works for all hair types.

  • DO R+CO BLEU PRODUCTS CONTAIN SKIN CARE INGREDIENTS?

    Yes.

  • ARE R+CO BLEU PRODUCTS 100% NATURAL?

    R+Co BLEU uses only the finest ingredients in our products, many of which are natural ingredients. However, in the pursuit to provide uncompromised performance, many of our ingredients are specially formulated and often synthetically derived.

  • ARE R+CO BLEU PRODUCTS PARABEN-FREE?

    Yes, R+Co BLEU does not use parabens in the formulas. 

  • DO R+CO BLEU PRODUCTS CONTAIN PHTHALATES?

    No, R+Co BLEU does not formulate with phthalates.

  • DO R+CO BLEU PRODUCTS CONTAIN ALCOHOL?

    Yes, in order to maintain a high level of performance, a certain amount of alcohols is necessary in specific formulations. However, they are cosmetic-grade alcohols that do not dry or strip the hair. As a result, you can get the style you want without the negative effects that alcohols are sometimes associated with.

  • DO R+CO BLEU PRODUCTS CONTAIN SILICONE?

    Yes, we strategically utilize high performance silicones in many of our products to achieve just the right amount of slip and feel, leaving hair moisturized and protected. The silicones we use are of a higher quality. Lower grade silicones act as ‘fillers’ which can build up, leaving hair weighed down and overloaded.

  • DO R+CO BLEU PRODUCTS CONTAIN NUT DERIVED OILS?

    Yes, we purposely utilize low percentages of oils in select R+Co BLEU formulations. The rich nutrients of oils are known to provide excellent benefits for hair smoothing, shine and nourishment. If you want more information about a specific product please reach out to us at info@randco.com

  • ARE R+CO BLEU PRODUCTS SAFE TO USE WITH KERATIN TREATMENTS?

    Yes, R+Co BLEU hair care products are safe for use in keratin treatments. R+Co BLEU does not use Sodium Lauryl Sulfate or Ammonium Lauryl Sulfate, both of which can be harsh, stripping and could potentially shorten the length of time that a straightening process lasts.  

    Also, R+Co BLEU products are formulated without direct addition of sodium chloride. Sodium chloride has been found to break down the bonds of keratin in the hair and shorten the length of time that the straightening process would hold.

  • ARE R+CO BLEU PRODUCTS COLOR SAFE?

    Yes, all of the shampoos are safe for color-treated hair. This means that they are gentle, non-stripping and prevent color fading.

  • DO R+CO BLEU PRODUCTS OFFER UV PROTECTION?

    Yes, all R+Co BLEU products offers UV protection.

  • WHAT FRAGRANCE IS USED IN R+CO BLEU PRODUCTS?

    We use our fragrance Light Waves, which is a light, warm romantic scent consisting of Cardamom, Pineapple, Tangerine, Lavender, Bamboo and Blonde Woods.

    Our signature fragrance was specially designed by a French perfumer exclusively for R+Co BLEU. The fragrance is gentle enough that it does not interfere with the wearer’s own perfume, but vibrant enough to enhance the in-shower experience.

  • IS THE VITAMIN E USED IN R+CO BLEU PRODUCTS?

    Yes, the vitamin E used in the products is obatained from vegan sources.

  • WHAT IS CLEAN BEAUTY AND HOW SILICONE FIT INTO IT?

    Clean beauty is all about ingredients safety incorporating both synthetic and natural materials, while maybe a surprise to many that not all-natural ingredients are safe and not all synthetics ingredients are unsafe. With Clean beauty, brands are focused on not using materials that are known to be harmful or irritating but instead ones that are safe and efficacious.  

    Along with their safety, enhanced performance of active ingredients, compatibility with other materials including naturals, and the unmatched sensory acceptance, silicones are extremely valuable and desired for cosmetic products. Silicones are also used extensively in OTC, baby care, medical applications, and sensitive skin products due to their non-irritating characteristics

    - Silicones are also NOT animal derived; therefore, vegan and cruelty free

    -They are NOT related to palm oil issues and certified as GMO free

    - The types of silicones used in cosmetic products are supported by scientific research and considered safe for consumer use

    - They are NOT occlusive and protect the skin with a breathable layer

    - In the environment, they degrade in sunlight and in soil

    - Silicones are effective, inert and versatile ingredients that benefit skin and hair in numerous ways.

  • HOW CAN I SAMPLE YOUR PRODUCT?

    To sample product in-person, click the R+Co Locator to locate an authorized R+Co retailer near you.

    When viewing your cart on randco.com, you may select a complimentary BLEU sample to add to your order, if available. Unfortunately, we are unable to mail standalone product samples at this time.