Love the shampoo, not so much the conditioner
I have ordered this product in the past and loved it, thus the reorder. The shampoo is amazing as always, but something is off with the conditioner. Upon opening, it had a funny odor; almost like it was old, like an ingredient was breaking down or spoiling somehow. I did use it some, hoping I was just having an off olfactory day, but it did not perform as usual. It did not give my hair the softness, shine or manageability I am used to. Thanks-
R+Co
Thank you so much for your honest feedback, Brenda! ✨ We're really glad to hear that you're loving the shampoo in the GEMSTONE Color Shampoo + Conditioner Set — it means so much that it's delivering the results you've come to expect from us!
We're really sorry to hear about your experience with the conditioner though. That funny odor you noticed upon opening is definitely not what we want any of our customers to experience, and we totally understand how concerning that must have been. It's especially frustrating when you were counting on the conditioner to perform the way it normally does for your hair — giving you that softness, shine and manageability you're used to.
The fact that the conditioner didn't deliver its usual performance alongside that unusual scent is something we take very seriously. Your feedback about this quality issue is incredibly valuable to us, and we really appreciate you taking the time to share what happened, even after giving it a try hoping it was just an off day.
We're grateful that you've been a loyal customer and decided to reorder the GEMSTONE set. Your detailed experience helps us ensure that all our customers get the full quality and performance they expect from our formulas! 💫
With gratitude,
The R+Co Team