Frequently Asked Questions

Delivery

Ground shipping is free in the continental United States with orders of $50 or more. An $8 flat fee will apply to all orders below $50.

Currently, our website only accommodates shipments within the continental United States: we do not ship to Alaska, Hawaii, and the U.S. Virgin islands. For international requests, please call our office during business hours (Monday-Friday, 9:00am-6:00pm EST) at 1-855-RANDCO-5 to see if an order can be processed to your requested country.

Our standard shipping carrier is FedEx, and we only ship FedEx Ground to comply with aerosol shipping restrictions. We kindly ask that you anticipate 3 to 8 business days for shipping.

Returns

R+Co offers products of integrity. All items purchased from RandCo.com must be returned to RandCo.com. Similarly, R+Co can only issue refunds or accept returns and exchanges for items purchased on RandCo.com. Product purchased from our salon partners should be returned to the salon.

Items must be unopened and returned or exchanged within 14 days from the date of receipt of product. Refunds are credited to the original payment card only.

Customers who would like to return or exchange a product should call 1-855-RANDCO-5 to have a Return Authorization Number issued. Please include a copy of the packing slip with the Return Authorization Number clearly marked in the box with the returned product. For your protection, we recommend that you send your return via an insured method which can be tracked in the case of loss (i.e. FedEx, UPS or insured Parcel Post).

Your return will be processed promptly upon its arrival. Generally, processing time for refunds is 7 to 10 full business days from the time your package is received. We will notify you of the status of your return by e-mail.

We're sorry, but shipping fees are not refundable. In the case of damaged items, please contact us immediately for assistance. If you have questions regarding your return, please contact us by phone at 1-855-RANDCO-5 or by email.

R + C O